Consultant care is fabulous - cannot be faulted - however... Overdue excess fee of £130.00 (hardly the King's Ransom!) letters were addressed to my son (needless to say - not the person who was paying the bill!) - so I wasn't getting the reminders... then Admin person has the audacity to phone me at work to chase the money!!! Disgusted with the customer service I have been shown this afternoon! Literally disgusted! Such a shame as Mr Woods was so fantastic, it is always an admin person with a superiority complex that spoils the ENTIRE customer experience. So cross. If you want me to may the bill, address the letters correctly and maybe be polite when you call!!
Harley Street Clinic
The Harley Street Clinic is a part of the HCA Healthcare UK - the largest private network in the UK. The specific specialties of the Clinic is Cardiology and Oncology. The Clinic also offers a range of outpatient diagnostic services.
HCA I received treatment for AML at UCLH. The treatment was successful. Below is a link to a documentary that I have made about patients living with Graft Versus Host Disease https://youtu.be/DI0TOq_gHEY It features the good treatment I had at the private wing of UCLH and it might be a helpful to both patients and professionals. Please share because more understanding of this condition will be a lot of help to patients. Wilfred Emmanuel Jones
Beware - customer care is non existent, glossy brochure but nothing helpful such as pre-admission info which is paramount, at the Portland Hospital consultant was excellent & nursing staff great but aftercare is shocking money spinning out of hours doctor service at £350 an appointment. Recommend seeking alternatives to HCA Healthcare.
😊 not our wonderful NHS This must be some kind of private treatment
This place is beyond a joke. Before my surgery I was told I had to pay up front to later be refunded by my insurer. I did as I was told. But still provided my insurance details on all my forms when it came it all my appointments. However I was logged as a 'self- pay'. For the last month I have been trying to sort this to get my money back. I finally had my insurer pay HCA and now they are saying they cant find the payment. That's despite me sending the invoice and remit. Now… they have my money and my insurers money. Clearly they have my money. They have the evidence of that in two documents and I have a further document proving they have been paid. All i keep getting is 'we will check this friday and see if it's hit the account'. Payment was sent 29/08/2019. I am a final year PhD student. I don't have much money. The money I did use was a loan. I think it's disgusting what you've done.
Just read the reviews . Seems customer care doesn’t exist. So just stay with our own NHS. They really do have an excellent bedside manner.
Been trying to pay my bill, system confirmation, but didn’t charge my card. Took three weeks to respond to any email. Asked them to call at 1.30pm. They didn’t. I then call their payment office service, which is terrible. Three different cards (with money to cover) failed six times. They blamed me, called my bank, no process made. Called them back, continued to fail! Finally worked the seventh time. Mmm, your account system needs a overhaul! Your customer service needs action! Shame it doesn’t support the hospital service
The healthcare is excellent, but sadly the administration behind it is woeful. Seven months after an insured treatment was conducted the hospital decided to contact us out of the blue, claiming 950 GBP outstanding on our account. Despite 3 months of trying, they were unable to provide a copy to either ourselves or our insurers, and once this was eventually done and were told by our insurers not to contact us whilst the invoice was being assessed, we received a letter threatening to pursue legal action.....all this at a time when our 18 year old son has been through a period of great stress. Absolutely shameful treatment that lets down a great healthcare team
The care I received was as expected, but they charged me twice on several occasions, then insisted that I pay. The admin aspect is shocking.
THE WORK THEY DO , IS HARD AND VERY REWARDING @ THE END OF THE DAY/ A GOD SEND WORKING A LONG SIDE THE DOCTORS/NURSE
Their administration is appalling. By their 13 mail letters of 6 dates, from 8 February 2019, to today Friday, 9 August 2019, from HCA Healthcare UK, to us, they have incorrectly charged us for 2 appointments and for 4 membership services that we have not received.
Strongly recommend the health check to those who have some urgent uncomfortable symptoms! About 70£ for 3 months HCA GP membership including health check and countless times GP appointments which can be booked online pretty conveniently!!!
Hi my name Dorcas I would like to recommend HCA because they play a very important role in healthcare department. it's that work along nurses to fullfill other hospital duties while the nurses are busy giving treatments to their patients.
Global Preventive Healthcare Market $240 Billion by 2025. iHealthcareAnalyst, Inc. September 9, 2019 Categories:Press Releases. The global preventive healthcare (technologies and services) market is estimated to reach $240 billion by 2025, growing at a CAGR of 9.5% over the forecast period, driven by government initiatives, and support coupled with public awareness. … High rates of preventable health problems amongst children in economically developed countries have prompted governments to seek pathways for early intervention. According to the Centers for Disease Control (CDC), seven out of 10 U.S. deaths are caused by chronic disease, while roughly half of the country’s population has been diagnosed with a chronic illness, including heart disease, cancer, diabetes, AIDS, or other conditions classified by the medical community as preventable. https://www.ihealthcareanalyst.com/government-initiatives-…/
The clinical staff are good, but the administrative staff are useless. The hospital owes me £3000 and despite being assured they would credit that amount back to me in two weeks, it has now been a month, and despite multiple phone calls to several people, nobody from the finance department has rung me back. Disgraceful.
متخصصين في علاج الأورام وأمراض القلب وعلوم الأعصاب .قمه في التعامل الحسن والكشف الطبي المتقدم.Specialized in oncology, cardiology and neuroscience. Summit in the good handling and advanced medical examination.
Wish I could give them more than 5 stars. This is to Nurse Catriona the pre op assessment nurse; you are a star! Kind, professional and extremely helpful! Well done for hiring such a lovely nurse. All the best.
Recently had neurosurgery here. I can not praise the whole set up highly enough. From my neurosurgical team, anesthetists, doctors, nurses, catering staff, cleaners and reception staff (forgive me if I've omitted anyone). From the moment I arrived to the day I left, I was treated with respect, dignity and had the most wonderful care. The food was of restaurant quality, and everyone was, most importantly, cheerful and happy. It's obvious to the patients that The Harley Street Clinic is a comfortable and cheerful place to work.Thank you. Anyone reading this and contemplating where to go for treatment, I would not hesitate in suggesting they go to The Harley Street Clinic.
Untold invoice has been sent after paid £250 for 25mins consultation..
Total waist of time. left my details for them to contact me regarding a private appointment and never contacted me. must be earning to much.
Wow, lots of "people" posting the same 1 star review about some Pakistani guy's wife... The clinic is actually very nice. Staff are very friendly. My partner was here for a procedure and I was impressed with the level of care she received.
Outstanding care together with The London Neurosurgery Partnership, thank you
I honestly can't fault them booked a consultation for surgery at the last minute while visiting London for the day and was seen within 3 hours. Lady was lovely, got all the information I needed in order for me to decide what was best for me. I'm looking forward to meeting a surgeon now !
من افضل مستشفيات قلب مفتوح للاطفال والافضل بروفيسور سانغ
Had a nose job done, everything was spot on. Highly recommended!
If you can afford it, worth the money
Always a mess for the neighbourhood
Treating the corrupt and making sure to siphoning all the ill gotten money which this family had gathered from the poor if the country. These corrupt should be tried in court.
Harley Street Clinic is a place for the corrupt people to go and hide under the fake medical reviews, like Mr Nawaz Shareef and now his wife, Kulsoom Nawaz hiding in Harley Clinic under the fake illnesses of cancer and getting paid from Govt of Pakistan for cancer treatment , with out having a cancer, how good is that?
نقص في الكوادر الطبيه وتدني الخدمة في العيادة على الجميع تجنب الدكاترة العرب في العياده ارفضو الي دكتور اصله عربي نصيحه من مجرب
Shame on Harley Street Clinic, its doctors, and staff for hiding Kulsoom Nawaz and giving her corrupt husband (ex PM of Pakistan) a cover and alibi to run away from justice. Almighty pound sterling is greater than honor and integrity for Harley .
Am most indebited to the surgeons, nurses and house keeping staff at The Harley Street Clinic. Had a lumbar microdiscectomy and have nothing but praise for the expert surgeons and after care with the nurses
Send me to the wrong address. When I finally found the right place, after several calls to the clinic, I had to wait for my appointment Ended up having my appointment 45 minutes later than I was supposed to. Extremely Bad costumer service.
Medical staff is top. Treatments are world class standard. And the help and patience of all the nurses, doctors and all other clinic employees is just amazing. thanks
Dr Lalitha De Silva, Consultant Psychiatrist
Impossible to book an appointment. Staff on the phone were unhelpful apart from one gent called Adam.
The care I received at the HSC during treatment for one of the milder forms of breast cancer was absolutely excellent. My surgeon Professor Baildam has been outstanding, both in the brilliant surgical result achieved and in the superb level of care prior to and after surgery. He has been a profoundly reassuring presence thoughout my treatment and after-care, always willing to take time to explain things and to address any questions or concerns I had. The specialist nurses are reassuring, kind, caring, knowledgeable and highly competent. The surgical ward nurses were great - extremely kind, efficient, prompt to respond if I needed anything, and took the utmost care of me during my surgeries. Radiotherapy staff were all helpful and kind too. I felt i couldn't have had a better experience.
The clinicians, Doctors and Nurses are lovely. However there are challenges with joined up service, with different doctors saying different things, contradicting the doctor from the shift before and not necessarily knowing your medical history properly. You can get left for long periods without nurses checking on how you are. On busy days it can take 20-30 minutes for a nurse to respond to you pressing the bell. There are no facilities to get yourself cold or hot drinks and they are never offered to you so I have to send visitors out to the shops. Generally, catering is terrible, slow, poor food and sometimes you don't even get asked what you want for lunch and dinner.
First time I've been here. Given completely useless information prior to visit. Sent to wrong place. Staff so unhelpful. Made to wait - and missed later appointments. Terrible for a private hospital. Waste of money. Take me back to the impeccable NHS Royal Marsden.
Thank you Mr Petrou and thank you God for my coronary artery bypass surgery. Today is a great day and every day I get better and better.I am truly thankful to staff who cared for me so carefully and deligently. I am so thankful for the wonderful tasty meals.I am truly sorry for the times I was sick and mean spirited. I am truly thankful to staff in theatre and recovery that carried me through the dark days.Mr Petrou in theatre I awoke to your kind voice that said Transfuse her fully. I fell asleep reassured that I was in safe hands. I have arrived home doing great. May God bless you and your team with an open door to great success.
Worst organised private hospital I've ever been in.
Shame on pti supporters who is doing fake propaganda.
Staff were friendly and very caring and thoughtful. Food was great. Like being in a hotel.
Give your exact postal Address
مستشفى ممتاز من جميع النواحي وخصوصً معى مرضى السرطان لاكن الله لا يعود علي الايام الي جاتني فيه
ΙΑΤΡΙΚΗ ΦΡΟΝΤΙΔΑ ΜΕ ΑΝΘΡΩΠΙΝΟ ΠΡΌΣΩΠΟ. ΑΡΙΣΤΑ ΚΑΤΑΡΤΙΣΜΈΝΟ ΠΡΟΣΩΠΙΚΟ ,ΜΕ ΕΞΈΧΩΝ ΙΑΤΡΟΥΣ ΟΠΩΣ Ο ΚΑΘΗΓΗΤΗΣ Κ.ΖΑΧΑΡΟΥΛΗΣ ΣΤΕΡΓΙΟΣ
This clinic done a biggest miracle of medical a world. A well known Corrupt Political family get treated here and open heart surgery with 4 bypass operation let him up from the bed only after three days and he was able to eat, use stairs and even do long political meeting without troubles. Actually doctors here cheated with corrupt nawaz shairf PM of Pakistan to gain few months time from investigation of Panama leaks corruption. fake doctors fake reports fake treatments
I went to this clinic very excited and confident thus I wanted to spend as much as needed in order to treat my mild acne scars! When I have arrived at the clinic I only had very few spots on my forehead and clear skin on the reast of the face and chest. The doctor prescribed me products such as antibiotics, ptd and glycolic peel. The nurses are very inefficient!!! Apart from one girl which impressed me. I can't remember her name exactly, but she was new and looks Chinese and is around 35 years old. She was very friendly, efficient and she did an amazing job in terms of pad and glycolic peel.Regarding the treatment overall.The Ptd was good, glycolic okay and slightly helped my skin, the readness almost disappeared.However, when I've stopped the antibiotics they have prescribed, my skin was all covered in spots, including my chest, I looked so read I wanted to cry. Never had that acne on my face before! Horrible!!! Therefore, this suggests that the antibiotics quickly worked and cleared the acne not their treatment!!! As such, they stopped it just exactly a week before the antibiotic treatment ended so they can try to convince me to move on the next more expensive "lie" stage.Easy to figure out! Therefore, that was my last treatment at the clinic! When I have talked to them about this they have ignored the problem (shocking) instead of helping me because I've paid so much money, they surprisingly only tried to convince me to buy another treatment. So disappointing! They DON'T CARE about the costumer at all but the money!! To conclude, I'm now clear thanks to my GP, who I thanks very much for putting the effort and 0 money spent!DO NOT WAIST YOUR TIME AND MONEY AT HARLEY STREET CLINIC. THEY ARE NOT HONEST AND DO NOT CARE ABOUT YOU BUT MONEY!
Can someone guide me what medical problems does this clinic specialise in?
Excellent staff, a true group of genuine, caring professionals who take the time to explain things thoroughly and are able to help me with issues that other specialists can not
The Harley Street Clinic is certified by
- ISO 9001:2000 for the efficient qualitative services provided in the Hospital
- Healthcare Quality & Safety (HQS) program for the implementation healthcare quality and patient safety policies.
The Cancer Center is considered as one of the best in London. It has the Macmillan Quality Environment Mark. It means people living with cancer have all necessary conditions of cancer care in the Hospital.
The London CyberKnife Center is the 1st center in the UK providing CyberKnife treatment to patients with:
- brain cancer
- prostate cancer
- liver tumors (both benign and malignant)
- pancreatic cancer
- spinal lesion.
The treatment is available on the outpatient basis.
The Cardiology Department is awarded Centre of Excellence by the Quality, Safety and Improvement Department in the USA. According to the Healthcare Commission, the Department is in top-10 hospitals for heart surgeries in London.
Stay at the Harley Street Clinic
- a patient can stay in the private ward with a bathroom, satellite TV, Wi-Fi, air conditioning
- a patient has a personal resident medical officer to assist
- highest infection prevention and control.