Consultant care is fabulous - cannot be faulted - however... Overdue excess fee of £130.00 (hardly the King's Ransom!) letters were addressed to my son (needless to say - not the person who was paying the bill!) - so I wasn't getting the reminders... then Admin person has the audacity to phone me at work to chase the money!!! Disgusted with the customer service I have been shown this afternoon! Literally disgusted! Such a shame as Mr Woods was so fantastic, it is always an admin person with a superiority complex that spoils the ENTIRE customer experience. So cross. If you want me to may the bill, address the letters correctly and maybe be polite when you call!!
The Award-winning and certified Wellington Hospital has 52 departments and is the largest private clinic in the UK. As a member of HCA Healthcare UK Network, it provides the most qualified medical help to its patients. The Wellington Urgent Care Center is considered as one of the strongest in the country.
HCA I received treatment for AML at UCLH. The treatment was successful. Below is a link to a documentary that I have made about patients living with Graft Versus Host Disease https://youtu.be/DI0TOq_gHEY It features the good treatment I had at the private wing of UCLH and it might be a helpful to both patients and professionals. Please share because more understanding of this condition will be a lot of help to patients. Wilfred Emmanuel Jones
Beware - customer care is non existent, glossy brochure but nothing helpful such as pre-admission info which is paramount, at the Portland Hospital consultant was excellent & nursing staff great but aftercare is shocking money spinning out of hours doctor service at £350 an appointment. Recommend seeking alternatives to HCA Healthcare.
😊 not our wonderful NHS This must be some kind of private treatment
This place is beyond a joke. Before my surgery I was told I had to pay up front to later be refunded by my insurer. I did as I was told. But still provided my insurance details on all my forms when it came it all my appointments. However I was logged as a 'self- pay'. For the last month I have been trying to sort this to get my money back. I finally had my insurer pay HCA and now they are saying they cant find the payment. That's despite me sending the invoice and remit. Now… they have my money and my insurers money. Clearly they have my money. They have the evidence of that in two documents and I have a further document proving they have been paid. All i keep getting is 'we will check this friday and see if it's hit the account'. Payment was sent 29/08/2019. I am a final year PhD student. I don't have much money. The money I did use was a loan. I think it's disgusting what you've done.
Just read the reviews . Seems customer care doesn’t exist. So just stay with our own NHS. They really do have an excellent bedside manner.
Been trying to pay my bill, system confirmation, but didn’t charge my card. Took three weeks to respond to any email. Asked them to call at 1.30pm. They didn’t. I then call their payment office service, which is terrible. Three different cards (with money to cover) failed six times. They blamed me, called my bank, no process made. Called them back, continued to fail! Finally worked the seventh time. Mmm, your account system needs a overhaul! Your customer service needs action! Shame it doesn’t support the hospital service
The healthcare is excellent, but sadly the administration behind it is woeful. Seven months after an insured treatment was conducted the hospital decided to contact us out of the blue, claiming 950 GBP outstanding on our account. Despite 3 months of trying, they were unable to provide a copy to either ourselves or our insurers, and once this was eventually done and were told by our insurers not to contact us whilst the invoice was being assessed, we received a letter threatening to pursue legal action.....all this at a time when our 18 year old son has been through a period of great stress. Absolutely shameful treatment that lets down a great healthcare team
The care I received was as expected, but they charged me twice on several occasions, then insisted that I pay. The admin aspect is shocking.
THE WORK THEY DO , IS HARD AND VERY REWARDING @ THE END OF THE DAY/ A GOD SEND WORKING A LONG SIDE THE DOCTORS/NURSE
Their administration is appalling. By their 13 mail letters of 6 dates, from 8 February 2019, to today Friday, 9 August 2019, from HCA Healthcare UK, to us, they have incorrectly charged us for 2 appointments and for 4 membership services that we have not received.
Strongly recommend the health check to those who have some urgent uncomfortable symptoms! About 70£ for 3 months HCA GP membership including health check and countless times GP appointments which can be booked online pretty conveniently!!!
Hi my name Dorcas I would like to recommend HCA because they play a very important role in healthcare department. it's that work along nurses to fullfill other hospital duties while the nurses are busy giving treatments to their patients.
Global Preventive Healthcare Market $240 Billion by 2025. iHealthcareAnalyst, Inc. September 9, 2019 Categories:Press Releases. The global preventive healthcare (technologies and services) market is estimated to reach $240 billion by 2025, growing at a CAGR of 9.5% over the forecast period, driven by government initiatives, and support coupled with public awareness. … High rates of preventable health problems amongst children in economically developed countries have prompted governments to seek pathways for early intervention. According to the Centers for Disease Control (CDC), seven out of 10 U.S. deaths are caused by chronic disease, while roughly half of the country’s population has been diagnosed with a chronic illness, including heart disease, cancer, diabetes, AIDS, or other conditions classified by the medical community as preventable. https://www.ihealthcareanalyst.com/government-initiatives-…/
The Wellington Hospital is a part of the London's largest healthcare providers - HCA Healthcare UK. The Hospitals of the Network receive over 800,000 patients per year.
The main specialties (Cardiology, Knee Treatment, Neurorehabilitation) of the Hospital are renowned in the country.
The Cardiac Unit is the Center of Excellence providing:
- inpatient cardiac cases
- cardiothoracic surgeries (one of the most significant private programmes in Europe)
- outpatients cardiac tests.
The Knee Unit is the only devoted knee surgery department in London. The Unit receives over 2,000 pediatric and adult patients per year. The Unit was reopened in 2017. Now it has advanced technologies (incl. hybrid imaging and interventional radiology device), orthopedic gym and the biggest private intensive care department in London.
The Neurorehabilitation Department receives patients over 18 years old with craniocerebral, spinal injuries and severe neurological diseases. This is the only one private multidisciplinary hospital in the country that got the international quality certificate by CARF (Commission for the Accreditation of Rehabilitation Institutions) in 2011.
The Wellington Hospital:
- is certified by JAG (Joint Advisory Group). The JAG Certification ensures Endoscopy Unit corresponds to quality standards.
- has CARF International Certification for confirming a series of qualitative criteria.
- has Gold CAP Award showing the excellence in Healthcare and Education sectors.
- has the Queens Award for Enterprise - for outstanding achievements in the healthcare sector.