Hello. I just wanted to mention some of the things that happened, so that your team is in the loop of what your customers are going through. I was contacted by Dr. Sadeq, which was very pleasant to communicate with. Roman on the other hand, was not clear about anything from the beginning. Saying “don’t worry, it is okay.” After confirming the doctors, and sending all my medical files 2 weeks ahead of time, I came to realise that the doctors have no idea about my condition. I walked in to a confused doctor, not even knowing that I have heart failure. I saw this as quite unprofessional that they haven’t even had time to review my documents. Once the doctor asked for my files, Roman did not have them, and I was forced to give a brief summary of what happened. This made me feel that my case was of no interest or importance to the representative. After finally managing to see the surgeon, he said that was the only day he was available (March 2nd), and that he was flying for work elsewhere. He had asked me to come back on the 16th of March. I could not believe that, as I have paid for tickets, plus hotels for two people (my mother joining) for 10 days in Vienna, when the doctor is not even there to do the surgery I was supposed to do. Do you know what the costs are of this mishap? After that, we ended up seeing another cardiologist recommended by the cardio surgeon. He was great, but when we came back the next day for ROman’s set appointment, it turns out there was no appointment, and he “had to go” and left me to deal with the hospital. The communication with Roman was horrible. I was just waiting in the lobby for 3 days not knowing what will happen, what are the fees, and no warnings or consultations. Especially when an x-ray costs 2,500 euros, I would have appreciated an initial warning of the costs. Not just “come pay” style that he has. That is as much as the biopsy, which I will still have to do in the future. I have experience with companies like yours, but the unprofessionalism, lack of communication, and unorganisation is unprecedented. I am going out of my way just to clarify what my experience was with your team, with handling things. The hospital and doctors were great. It was just the missteps by Roman that was upsetting.
Vienna General Hospital (AKH)
100 % patients recommend
1  hospital accreditations of quality
Vienna General Hospital (AKH) is one of the most innovative clinics in Europe. It has a long 300-year history. Vienna Medical Clinic includes over 42 university hospitals and institutes, 6 own laboratories, 10,000 employees of staff. AKH Vienna Hospital in Austria guarantees high standards and innovative technologies in all fields of medicine. Vienna Hospital is “a city in a city” with specialized medical centers, shops, restaurants and branches of a bank.
Head of Neurology Department
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16 positive reviews on treatment in Vienna General Hospital (AKH)
I didn’t like the moment that we were eventually recorded to another doctor. I liked the doctor, but we did not have an examination, that is, only a consultation, in general I did not get exactly what I wanted. Lor did not like it at all, did not receive any new information from him, was not happy with the translator, most of what we said he did not know and did not translate Не понравился момент, что нас в итоге записали к другому доктору. Доктор понравился, но нам не делали обследование, то есть только консультация, в общем я получила не совсем то, что хотела. Лор не понравился вообще, никакой новой информации от него не получила, переводчиком не была довольна, большую часть того, что мы говорили он не знал и не переводил
We are happy with the visit, I would like to elaborate on the cost of procedures and treatment for each position, sometimes I need help with parsing the procedure (this is a little inconvenient) Довольны приездом, хотелось бы детализации о стоимость процедур и лечения по каждой позиции, иногда нужна помощь при разборе в оплате процедуры ( это немного не удобно)
I can only speak about an online consultation I had which was good. The doctor was knowledgeable and professional.
Thank you for the opportunity to get a consultation, I will use your services for further treatment Спасибо за возможность пройти консультацию, воспользуюсь вашими услугами для дальнейшего лечения
My hospital stay was short, my appointment with the doctor lasted for 15 minutes. He carefully listened to all I had to say, previous diagnosis I had, stated his recommendation and additionally prescribed me another drug. I have to do a follow up after I finish my medication and return for his opinion regarding my state of health. Short but encouraging and 'productive' I would say. However, I have the feeling we should have discuss more about side effects of the drugs and alternatives if they do not have the desired effect for me.
Everything was organized clearly, punctually and carefully. Consultation took place at a fixed time. I received answers to all the questions that interested me. Все было организовано четко, пунктуально и внимательно. Консультация прошла в строго назначенное время. Я получила ответы на все вопросы, которые меня интересовали.
what is relevant is that without bookimed help I will not reach the clinic and the specialized doctor for an opinion (the name of specialized doctor being recommended by Bookimed. from this perspective, I thank you a lot for your support and help in order to get rapid access to information and support and respectively to solution for my future treatment. thank you.
I have just returned home from having hernia surgery at the hospital. I wish to say that the treatment I received was not only professional but given with an attitude of care and warmth. This attitude permeated from the top to the bottom ranks of the staff. Skill from doctors and nurses is expected but also very important in the healing process is the demeanor of all the staff. I'am and will be eternally grateful for the treatment I received during my stay. Thanks a million.
Hospital accreditations of quality
Vienna Clinic is one of the largest healthcare providers in Europe. It is also a training clinic at the Medical University of Vienna. The Vienna General Hospital (AKH) consists of 5 clinical institutes, 26 hospitals, 42 specialized departments, 61 outpatient departments, 51 operating theaters, 7 postoperative wards, 21 ICU intensive care units, 2,200 beds.
Vienna Cancer Center cooperates with other Austrian oncology hospitals to provide patients with the high-quality assistance, innovative drugs, and effective treatment plan. AKH Cancer Department is a leading one in the field of studying and treatment of cancer in Austria. Approx. 30,000 patients undergo treatment here.
Vienna General Hospital provides surgeries on the heart of any complexity in the innovative hybrid operating theatre. The specialists perform a surgical intervention for children and adults. Doctors apply minimally-invasive methods for surgeries. It allows minimizing complications and fastens a patient’s recovery. Unique methods of visualization are used during a heart surgery: specialists control all their movements on the screen, get MRI and CT-images in real time.
The specialists of Vienne Hospital Transplantation Department conduct transplants of the abdominal cavity organs, liver, kidneys, pancreas, small intestine. AKH doctors use robotic Da Vinci systems to remove organs from living donors. Such a method has been applied only in American hospitals before. The success rate for kidney transplantation is 95%.
The Neurosurgery Department has 4 operating theatres, 60 beds. Annually doctors perform approx.10,000 procedures. The Neurosurgery Department of Vienna Hospital in Austria is equipped with special microscopic techniques for the most accurate manipulation during surgery. It allows protecting brain and spinal cord from injuries during an operation. The Department specializes in removal of tumors, cardiovascular surgery, pediatric neurosurgery, etc.
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