Premium Check up clinics

I've visited Memorial Sisli Hospital for the VIP check up. Luckily, I've decided to make a booking through bookimed rather than directly as the company helped me later on when I experienced some problems at the hospital. It was very easy to make an appoitment and I'd like to thank Anton for patiently helping me to navigate through different hospitals and selecting the right package. Upon my arrival in Istanbul, bookimed organized a transfer to and from hotel to the hospital though due to the traffic there was some waiting time. Contact persons from Bookimed were always ready to answer any questions and provide support. In regard to the services provided by the hospital, I am generally satisfied with the VIP check up provided. Though following the tests I was referred for additional tests and consultations not covered by the package. I arrived the next day for the results and instead of in person consultation was told by an interpreter that all is well. I was very surprised with such level of services as I was requested to pay for the consultation of a professor a day before and instead received an oral statement from an interpreter. I've asked for a consultation with the professor as has been agreed before, but was told that she has left for the day. I then demanded a refund as I did not obtain a service, i.e. consultation of a professor. The hospital then sent a nurse to tell me that the tests were ok. I was still not satisfied as I was expecting a consultation from the doctor, not the nurse or an interpreter. In addition, as the therapist a day before raised concerns for me and sent me for these additional tests, I really wanted to clarify the situation and ask questions. Unfortunately, the hospital could not provide it as apparently there were no other doctors available in this field. This whole second day was a big disappointment as it seems the hospital staff did not care about helping me once I was done with the VIP check up, they also did not try to find alternative solutions. It felt as a scam, as the day before the doctor sends you for additional tests and then you do not get anything out of these tests - not a consultation. Only after repeated demands I was given a hand written note which said the tests were ok, but it did not look as a proper test results comparable to the ones I did a day before. Considering that additional tests and consultations were not cheap, I requested a refund. It took almost the whole day to obtain a refund, the hospital could no longer provide me with an interpreter neither in Russian nor in English and I felt disappointed. The interpreters who are assigned for check up were busy with other clients and could not attend to my situation. I was left waiting for about 4 hours while the hospital management was making a decision. Finally, with many thanks to an interpreter from Memorial Bahçelievler hospital, I believe her name was Olga, the situation was resolved. Olga showed herself as a professional and a very caring specialist. I managed to obtain my refund. I also appreciate the support bookimed provided throughout the situation. Once I left, there were some other test results that I expected to obtain in the next week. Unfortunately, it again took forever to get these results back and required bookimed to follow up on several occasions with the hospital. I do appreciate Barbara's follow up with me and her following up with the hospital. Overall, I am satisfied with the Check up service, but very dissatisfied with the follow up procedure and lack of consultation. I will not choose this particular hospital for future check ups, as if you're paying you should receive service and not deal with the issues and feel like a scam.

Mom is very satisfied, the service is top notch, professors, doctors and consultants are professionals! Thank. Six months later we are planning a visit to Korea, we will contact you again!

Upon arrival, the spouse received a box with medications, test tubes, for successful delivery together

The clinic is very satisfied. High-level staff and service. Everything is very fast, clear and quality. If you need to be examined, you will definitely not regret visiting this clinic.

I’ll start from the very arrival in Istanbul: firstly, the meeting person was 40 minutes late when the airport drove us back, the driver was almost late for an hour, we barely managed to get on the plane, of course there’s a big minus, but the transfer from the hotel to the clinic and back within 3 days was provided on time, which is very good. The recommendations for the clinic are as follows: it is necessary to organize an unhindered and quick examination process. For example, we examined the whole family of 2 adults, 2 children, signed up in advance, but we spent 3 days instead of the planned 1 day and this is only a gastrointestinal examination. We give one analysis / examination, then we wait until the turn comes to another office, and so for 3 whole days. If the clinic claims to be international, then it is clear that patients will be from different parts of the world, and every day of their stay this time and money, so they need to make the process continuous for the patient. They should be “sharpened” at the reception of foreigners quickly and efficiently, this should be a separate direction in the clinic, and not between affairs. For example, I had experience in a clinic in South Korea, they sent everything to me at the hotel in advance: a questionnaire, instructions, etc. Upon arrival at the clinic, I went through all the rooms within a few hours, and then after waiting a little I got the results in Russian, which is the basis for questions to the doctor who advises you. In Medicana, some of the tests that were received at the time of the consultation with the doctor were only in Turkish, in this case, what questions can I have for the doctor? what to discuss with him? If the clinic really claims to be international, English should be a priori. I asked for them in English, but they said it would also take time. Most of the results said will be in a week, then they will translate into English. Now the problems are for me, when they will give me the results and appointments, get them in Bishkek and how then to buy medicines in Istanbul and bring them to Bishkek. For 3 days, I left almost $ 4,500 for examinations in the clinic and I believe that the quality of the services and the service do not correspond to the price.

Has been on examination in your clinic. Everything is fine, I liked everything Thank you all for the speed and quality of service.

I want to thank the coordinator bookimed, who helped us with the choice of a suitable clinic. The coordinator of the Medipol Mega clinic organized everything quickly and conveniently

Good day to all. In September (2019), my husband and I passed a check-up at the Memorial Clinic (Shishli). We were very pleased not only with the clinic itself, but also with the service and the procedure for going through the doctors' offices. The clinic provided us with transfers, from the airport to the hotel, from the hotel to the clinic, from the clinic to the hotel, from the hotel to the airport, it is not only convenient, but also beneficial. We were also lucky that we got a discount share on chekapy. Passed a full VIP package. I recommend to all! Take care of your health!