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Patient Safety
Legal Documents COVID-19 travel

Medical travels are safe. With us

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All Bookimed patients are supported by medical coordinators — personal assistants with higher medical education. Each of them is an expert with relevant clinical and research experience. Meet our team


What services do they provide?

  • Match hospitals and doctors right to solve the patient's medical issue. They study every request in detail, take into account the patient’s needs and preferences.
  • Get individual treatment programs from the hospitals you've chosen, agree on the trip details and dates.
  • Monitor the correctness of all documents and, if necessary, arrange the translation into the required language.
  • Arrange second medical opinion.

Please note: we do not provide medical advice, we match the hospitals best right for you. Bookimed services are free.


The Bookimed Care Department helps our patients arrange medical trip and resolve any unforeseen issues during it. Our employees stay in touch 24/7 and never leave you alone in another country.


Factors that medical coordinators take into account matching the hospital

  • The doctors' experience. Conditions are managed by specific doctors, so it's important to be sure of their high qualifications and relevant skills.
  • The quality of medical services. We use international certificates and accreditations from independent organizations (as JCI, ISO etc.) as its proof.
  • Latest treatment guidelines. They contain information on the most effective treatment regimens.
  • Modern technical equipment. The equipment of the latest generation is often the most efficient and safest.
  • The level of service at a medical center. Comfortable environment is important for the patient's state of mind.
  • Your wishes. We will select hospitals according to your preferences — geographical location, wards, required additional services, etc.

Bookimed coordinators do not "prescribe” you a hospital, just provide complete and objective information of various options. The choice is always yours.


Bookimed Medical Coordinators:

  • speak 10+ languages, including English, German, Arabic
  • support patients for 1.5-2 years and find solutions even for the most severe and rare conditions
  • write scientific papers for obtaining academic degrees
  • take training and internships in international medical facilities
  • participate in relevant conferences and congresses around the world
  • visit partner hospitals to be sure of the quality of services provided.