We received your request
We will contact you within 30 minutes
Can`t talk right now? You can select the convenient time to call
What is the best time to call you?
Please select a day to call
Select time to call
Please select a time to call
We will call you back in time
or call us 0-800-21-21-08
is here to help you to understand how your personal data is collected, stored or used, and what happens to it
when you're using https://en.bookimed.com/ (“Website”). Policy together
with the Terms of Service form an entire legal Agreement (“Agreement”) between Bookimed and you as
a user (“you”, “user”). This Agreement applies to our Website.
In case you have any questions you can contact us at email@example.com.
In short, you may generally browse our Website without providing us with your information. However, if you
want to use the full functionality of our Website and Services, you will need to provide some of your data.
In case you do not agree with the whole Agreement or with a part of it, please stop using our Website and
Services presented on it.
We are Bookimed Limited. In this document, we will refer to ourselves as “Bookimed”, “we”
or “us”. You may contact us via email at firstname.lastname@example.org.
1.1. To communicate with our Data Protection Officer, please email email@example.com
1.2. If you live in a country in the European
Economic Area (EEA), the Services are provided by Bookimed, which for the purposes of applicable data
protection legislation is the data controller responsible for your personal data when you use our Services.
When you access our Website we will automatically receive certain technical data, you can provide some data
yourself on a voluntary basis. In this section, we explain what data we collect and for what reasons.
Generally there are three categories of personal data which we process: automatically collected data, data
which you give us and data which we receive from other sources.
Categories of personal data
Description of category
2.1. Automatically collected data.
When you access our Website some data is collected automatically. We need technical data to operate,
maintain and improve our Website. Such data includes:
2.2. Data you give us.
When you want to request our Services and to register your account we will ask you to give us some of
your personal data, so that we will be able to get in touch with you and to provide our Service.
Depending on the type of the account you want to register, we will require different data.
To register User Account you will need to provide:
To register Partner account you will need to provide:
Once you created a User Account you may provide us with:
In account settings, you may choose the preferred messenger (Viber, Telegram, Whatsapp) to communicate
with us. Also, you choose to link your account to your social media profile (Facebook,
On our Website you may, also, leave comments. Please, be aware that your comments will be publicly
available. That is why we kindly ask you to be cautious when leaving a comment. However, you may choose
to leave an anonymous comment. Also, you may delete your comment at any time, by sending us an email to
firstname.lastname@example.org. Find out more details in the Reviews & Comments Policy.
Through your User Account, you may submit a request to us. You may upload certain data to your request.
Such data includes:
You may also provide your data via phone conversation. Such data includes:
We will let you know if your call is being recorded before we do so. If you would prefer that your call
was not recorded, you can opt out by stating this, or by hanging up.
2.3. Data we receive from other sources.
We may also get the information from other sources and combine it with the information which we are
gathering through the Website. Such sources include:
Description of why we process personal data (“processing purpose”)
Legal Basis for the processing
Categories of personal data used by us for the processing
3.1. To provide the features of the Website.
We collect the data to provide you with access to our Website and Services. Also, to maintain and
improve our services. This includes using the data to:
Performance of a contract
Contact data, Social media data.
3.2. To provide our Service.
You may provide us additional data so that we can tailor our Service just for your needs. This includes
using data to:
Contact data, Social media data, Medical data, Trip data Guardian data, Phone call data.
3.2. To communicate information about our Services.
We use the data we collect to communicate with you about the Services you have requested. This includes
using data to:
Performance of a contact
Contact data, Social media data, Medical data, Trip data, Guardian data, Phone call data
3.3. To conduct researches and for analysis purposes.
We may use data we collect for the purpose of testing, analysis, research and overall development of
the product and services. This also allows us to enhance safety and security, develop new features and
monitor and improve customer support.
Your interaction with the Website, Device and connection data, Cookies and similar technologies,
3.4. To create a safe environment.
We may also use data about how you use our Website to prevent, detect, or investigate fraud, abuse,
illegal use, violations of our Terms of Service, and to comply with court orders, governmental requests
or applicable law.
Your interaction with the Website, Device and connection data, Cookies and similar technologies, Data
from our partners, Contact data, Social media data, Account data, Trip data, certain Guardian data
3.5. To operate our business and to comply with our legal obligations.
We use the personal data you give us to run our business and to comply with our legal obligations.
Compliance with legal obligations
3.6. To send marketing communications.
If you are our customer and you gave us your consent, we may use the contact details you provided to
send you our marketing communications, where permitted by applicable law (unless you have opted-out).
You may opt-out of receiving such communications at any time.
3.7. Other Purposes.
We will ask for your consent to further process your personal data in case we use your personal data
for other purposes. During data collection, we will send you individual messages and get your
If we use consent as a legal basis for processing, you will have a choice to opt-in or to opt-out from
processing activity. You may withdraw your consent at any time by sending us an email to email@example.com.
The only legal basis for processing of Medical data is the performance of a contract. We don’t use this
data for no reason other than providing you with a Service.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies
generally do not permit us to personally identify you. We generally use session cookies to save your
and such cookies expire when you close your browser. These cookies are likely to be analytical, or performance
Data collected by cookies may include the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics
cookies) you can find out more about this popular website analytics tool here.
These cookies collect information about how visitors use a website, for instance, which pages visitors go to
most often, and if they get error messages from web pages. These cookies don’t collect information that
identifies a visitor. All information these cookies collect is aggregated and anonymous. It is only used to
improve how a website works. You can find out more about how it protects your data here.
Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is
being sent, or you can choose to turn off all cookies. If you turn cookies off, you may not have access to
features that make our Website more efficient and some of our services will not function properly.
However, if you do want to manage cookies, here is an instruction on how to do it. For example, you can
to turn off all cookies. You do this through your browser settings on each browser and device that you use.
browser is a little different, but usually, these settings are under the "options" or "preferences" menu. The
links below provide information about cookie settings for the browsers:
Also, you can opt out by visiting the Network
Advertising Initiative Opt Out page or by using the Google
Analytics Opt Out Browser add on.
We may share your personal data under the following conditions:
5.1. Authorized third parties. We may share certain information with parties directly
authorized you to receive data. For example, we may share your data with a Medical Provider of your
choice, or you log in and/or registers via social networks.
5.2. Safety, Legal purposes, and Law enforcement. We will disclose your personal data
third parties to the extent necessary to: (i) comply with a government request, a court order or
applicable law; (ii) prevent illegal uses of our Website or violations of our Website’s Terms of
Service and our policies; (iii) defend ourselves against third-party claims; and (iv) assist in fraud
prevention or investigation (e.g., counterfeiting).
5.3. Business transfers. We will not sell your personal data to any company or
organization. However, we may transfer your personal data to a successor entity upon a merger,
consolidation or other corporate reorganization in which Bookimed participates or to a purchaser or
acquirer of all or substantially all of Bookimed assets to which this Website relates. In such event, we
will notify you before your personal data is transferred and becomes subject to a different privacy
5.4. With your consent. In cases where you have provided your consent, we may share
personal data, as described at the time of consent.
5.5. Service providers. Third party service providers processing personal data on
Bookimed’s behalf. Such data includes, data which we collect automatically. For example, host,
manage and service our data, distribute emails, research, and analysis, advertising, analytics, manage
brand and promotions as well as administering certain features.
6.1. Encryption & Security. We provide industry-standard physical, electronic, and
procedural safeguards to protect personal data we process and maintain. For example, we take reasonable
operational and technical measures to limit access to your data. For example, data which we receive is
only to authorized employees and contractors. Also, we use encryption and other safeguards to make sure your
data is safe. Such measures are reasonably designed to help protect your personal data from loss, unauthorized
access, disclosure, alteration or destruction.
Despite our efforts, no website, mobile application, database or system is completely secure or “hacker
proof.” As a result, we cannot guarantee or warrant the security of any information you transmit on or
through the Website and you do so at your own risk. You can help keep your data safe by taking reasonable
to protect your personal data against unauthorized disclosure or misuse. If you have a reason to believe that
your interaction with our Website and/or Service is no longer secure, please immediately notify us by
us in writing at firstname.lastname@example.org .
6.2. Retention of your personal data. We retain your personal data for as long as necessary
fulfill the purposes described in this Policy unless otherwise required by law. However, we may keep some of
your personal data for as long as reasonably necessary for our legitimate business interests, including fraud
detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing
6.3. Third-parties. We may allow third parties to provide contextual and other advertising,
and to provide analytical services related to the work of the Website and/or the Service. Such parties may use
different identifiers to collect information about the usage of the program, including your IP address, MAC
address, device identifiers, software and hardware, time zone and information about the usage of Website and
Services. This information may be used by us and others, among other things, to determine the popularity of
certain content, to provide contextual and other advertising, and for a better understanding of your
on the Website.
In case you provide us with your personal data you may use your powers and exercise any of the rights
in this section. If you have any additional questions you can always send an email to email@example.com and we will do our best to help you.
8.1. Access. You can request an explanation of the personal data we process about you.
Also, you can request a copy of your personal data undergoing processing.
8.2. Rectification. You can rectify/correct any inaccurate data about you.
8.3. Data portability. You have a right to receive the personal data concerning you,
which you provided to us. You can make a request to transmit this data directly to another data
in a structured, commonly used and machine-readable format. We will transmit your data directly to
controller in cases where it is technically feasible.
8.4. Erasure. You have a right to be forgotten which means that we will delete all
personal data that you have provided to us. Note, we may retain certain information as required by law
for legitimate business purposes permitted by law.
8.5. Restrict processing. You can request us to temporarily or permanently stop
processing all or some of your personal data.
8.6. Object processing. You can, at any time, object to the processing of your
data on grounds relating to your particular situation. You have the right to object your personal data
being processed for direct marketing purposes.
8.7. Right to lodge complaints. You have the right to lodge complaints in relation to
the data processing activities carried out by us to the competent data protection authorities.
8.8. Not to be subject to automated decision-making. You have a right to not be
to a decision based solely on automated decision making, including profiling, where the decision would
have a legal effect on you or produce a similarly significant effect.
Due to the international nature of Bookimed in the course of our operations, we may need to process your data
outside of the country in which you reside. In such a case, we will use appropriate safeguards (for example,
contractual data protection clauses), to ensure that your personal information will remain protected in
changes on our Website. If we materially change the way in which we process your personal data, we will
you with prior notice, or where legally required, request your consent prior to implementing such changes. We