Privacy Policy
Veronika Kazina
21.03.2018 · Updated 31.10.2019

At Bookimed, we care about the privacy of your data and are committed to protecting it. This Privacy Policy (“Policy”)is here to help you to understand how your personal data is collected, stored or used, and what happens to itwhen you're using (“Website”). Policy togetherwith the Terms of Service form an entire legal Agreement (“Agreement”) between Bookimed and you asa user (“you”, “user”). This Agreement applies to our Website.

In case you have any questions you can contact us at

In short, you may generally browse our Website without providing us with your information. However, if youwant to use the full functionality of our Website and Services, you will need to provide some of your data. 

Quick Summary of our Privacy Policy:

  1. This document explains what data is collected in connection with Bookimed Website. 
  2. It also explains how we use that data, where we store it, and how we protect it. 
  3. In short:
    • In order for you to use our Website and Services, we need to process some of your data. Should we needto process your data for any other purpose than offering you our Website and Services, we will always askyou for your consent in advance.
    • We will not share your data for third party advertising purposes.
  4. Finally, it explains your rights in relation to your personal data.

In case you do not agree with the whole Agreement or with a part of it, please stop using our Website andServices presented on it.

  1. Who we are?

We are Bookimed Limited. In this document, we will refer to ourselves as “Bookimed”, “we”or “us”. You may contact us via email at

1.1. To communicate with our Data Protection Officer, please email

1.2. If you live in a country in the EuropeanEconomic Area (EEA), the Services are provided by Bookimed, which for the purposes of applicable dataprotection legislation is the data controller responsible for your personal data when you use our Services. 

  1. How we collect and use data? 

When you access our Website we will automatically receive certain technical data, you can provide some datayourself on a voluntary basis. In this section, we explain what data we collect and for what reasons.Generally there are three categories of personal data which we process: automatically collected data, datawhich you give us and data which we receive from other sources.

Categories of personal data 

Description of category 

2.1. Automatically collected data.

When you access our Website some data is collected automatically. We need technical data to operate,maintain and improve our Website. Such data includes:

  • Your interaction with Website. We may collect data about your interaction with ourWebsite. Such data includes: your interaction with the Website, the features you use, the pages youview, the way you use our Website and the actions you take if such actions are present.

  • Device and connection data. We collect information about your computer, phone,tablet, or other devices you use to access the Services. Namely, we collect: connection type andsettings when you, access, update or use our Services. Also, the operating system, browser type, IPaddress, URLs of referring/exit pages, device identifiers, and crash data. Geolocation, for instance,we use your IP address and/or country preference in order to approximate your location to provide youwith a better Service experience. How much of this information we collect depends on the type andsettings of the device you use to access the Services.

  • Cookies and similar technologies. We use cookies for analytical purposes. You maydisable cookies at your browser settings at any time. Find out more about our use of cookies furtherin this Privacy Policy.

2.2. Data you give us.

When you want to request our Services and to register your account we will ask you to give us some ofyour personal data, so that we will be able to get in touch with you and to provide our Service.Depending on the type of the account you want to register, we will require different data.

To register User Account you will need to provide:

  • Contact data: Name, email address or phone number.

To register Partner account you will need to provide: 

  • Contact data: Company type, website, the full name of a contact person, phonenumber and the email address.

Once you created a User Account you may provide us with:

  • Account data: Profile picture,name, country, email address, phone number. 

In account settings, you may choose the preferred messenger (Viber, Telegram, Whatsapp) to communicatewith us. Also, you choose to link your account to your social media profile (Facebook,Google+). 

On our Website you may, also, leave comments. Please, be aware that your comments will be publiclyavailable. That is why we kindly ask you to be cautious when leaving a comment. However, you may chooseto leave an anonymous comment. Also, you may delete your comment at any time, by sending us an email Find out more details in the Reviews & Comments Policy.

Through your User Account, you may submit a request to us. You may upload certain data to your request.Such data includes:

  • Medical data: description of diagnosis, medical history, MRI scans, X-ray scans,etc.
  • Trip data: bank statement, passport data etc.
  • Guardian data: ID, authorization to represent your ward, contact data, medical dataof your ward, trip data etc. Guardian data is collected when you are authorized to represent and todisclose data of another person. In case you decide to provide data of another person we will ask youto provide additional data. 

You may also provide your data via phone conversation. Such data includes:

  • Call Records Data: name, age, location, medical data, etc.

We will let you know if your call is being recorded before we do so. If you would prefer that your callwas not recorded, you can opt out by stating this, or by hanging up.

2.3. Data we receive from other sources. 

We may also get the information from other sources and combine it with the information which we aregathering through the Website. Such sources include:

  • Social media Data. You may register an account via Google+ or Facebook. When you doso, we will receive your name and email. Please check your third-party service privacy settings andPrivacy Policy before connecting it to any website. 
  • Data from medical providers. We may receive certain personal data from medicalpartners. Such data may include: the medical course, details on trip to medical provider, such asinformation about flights and other relevant information. Data from medical providers may also includeinvoices.
  1. Why and how do we use your data?
    We use, process, and store your information asnecessary to perform our contract with you and for our legitimate business interests, in operating ourWebsite and providing our Services including:

Description of why we process personal data (“processing purpose”)


Legal Basis for the processing 

Categories of personal data used by us for the processing 

3.1. To provide the features of the Website.

We collect the data to provide you with access to our Website and Services. Also, to maintain andimprove our services. This includes using the data to: 

  • Create and update your Account.
  • Enable you to use our Website.
  • Enable you to request our Service.

Performance of a contract 

Contact data, Social media data.

3.2. To provide our Service.

You may provide us additional data so that we can tailor our Service just for your needs. This includesusing data to:

  • Provide a range of medical facilities for a particular case.
  • Verify your identity.
  • Arrange a trip to the designated place.

Performance of a contract 

Contact data, Social media data, Medical data, Trip data Guardian data, Phone call data.

3.2. To communicate information about our Services.

We use the data we collect to communicate with you about the Services you have requested. This includesusing data to:

  • Answer your questions.
  • Help resolve issues in relation to our services. 

Performance of a contact 

Contact data, Social media data, Medical data, Trip data, Guardian data, Phone call data

3.3. To conduct researches and for analysis purposes.

We may use data we collect for the purpose of testing, analysis, research and overall development ofthe product and services. This also allows us to enhance safety and security, develop new features andmonitor and improve customer support.

Legitimate interest 

Your interaction with the Website, Device and connection data, Cookies and similar technologies,Account Data. 

3.4. To create a safe environment.

We may also use data about how you use our Website to prevent, detect, or investigate fraud, abuse,illegal use, violations of our Terms of Service, and to comply with court orders, governmental requestsor applicable law.

Legitimate interest 

Your interaction with the Website, Device and connection data, Cookies and similar technologies, Datafrom our partners, Contact data, Social media data, Account data, Trip data, certain Guardian data

3.5. To operate our business and to comply with our legal obligations.

We use the personal data you give us to run our business and to comply with our legal obligations. 

Compliance with legal obligations 

Your interaction with the Website, Device and connection data, Cookies and similar technologies, Datafrom our partners, Contact data, Social media data, Account data, Trip data, certain Guardian data

3.6. To send marketing communications.

If you are our customer and you gave us your consent, we may use the contact details you provided tosend you our marketing communications, where permitted by applicable law (unless you have opted-out).You may opt-out of receiving such communications at any time. 


Contact data, Social media data.

3.7. Other Purposes.

We will ask for your consent to further process your personal data in case we use your personal datafor other purposes. During data collection, we will send you individual messages and get yourconsent.


If we use consent as a legal basis for processing, you will have a choice to opt-in or to opt-out fromanyprocessing activity. You may withdraw your consent at any time by sending us an email to

The only legal basis for processing of Medical data is the performance of a contract. We don’t use thisdata for no reason other than providing you with a Service. 

    4. Do we use cookies?

A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookiesgenerally do not permit us to personally identify you. We generally use session cookies to save yourpreferencesand such cookies expire when you close your browser. These cookies are likely to be analytical, or performancecookies.

Data collected by cookies may include the following:

  • The website that referred you to us;
  • The web pages you viewed on our Website;
  • The advertisements you viewed and clicked while browsing different websites;
  • Browser preferences such as language;
  • We also collect information using web beacons (also known as “tracking pixels”).

We may use Cookies to display content based upon what you view on our Website to personalize yourvisit. 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analyticscookies) you can find out more about this popular website analytics tool here

These cookies collect information about how visitors use a website, for instance, which pages visitors go tomost often, and if they get error messages from web pages. These cookies don’t collect information thatidentifies a visitor. All information these cookies collect is aggregated and anonymous. It is only used toimprove how a website works. You can find out more about how it protects your data here.

Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie isbeing sent, or you can choose to turn off all cookies. If you turn cookies off, you may not have access tomanyfeatures that make our Website more efficient and some of our services will not function properly. 

However, if you do want to manage cookies, here is an instruction on how to do it. For example, you canchooseto turn off all cookies. You do this through your browser settings on each browser and device that you use.Eachbrowser is a little different, but usually, these settings are under the "options" or "preferences" menu. Thelinks below provide information about cookie settings for the browsers:

Also, you can opt out by visiting the NetworkAdvertising Initiative Opt Out page or by using the GoogleAnalytics Opt Out Browser add on.

  1. How do we share and disclose data? 

We may share your personal data under the following conditions:

5.1. Authorized third parties. We may share certain information with parties directlyauthorized you to receive data. For example, we may share your data with a Medical Provider of yourchoice, or you log in and/or registers via social networks.

5.2. Safety, Legal purposes, and Law enforcement. We will disclose your personal datatothird parties to the extent necessary to: (i) comply with a government request, a court order orapplicable law; (ii) prevent illegal uses of our Website or violations of our Website’s Terms ofService and our policies; (iii) defend ourselves against third-party claims; and (iv) assist in fraudprevention or investigation (e.g., counterfeiting).

5.3. Business transfers. We will not sell your personal data to any company ororganization. However, we may transfer your personal data to a successor entity upon a merger, consolidation or other corporate reorganization in which Bookimed participates or to a purchaser oracquirer of all or substantially all of Bookimed assets to which this Website relates. In such event, wewill notify you before your personal data is transferred and becomes subject to a different privacypolicy.

5.4. With your consent. In cases where you have provided your consent, we may shareyourpersonal data, as described at the time of consent. 

5.5. Service providers. Third party service providers processing personal data onBookimed’s behalf. Such data includes, data which we collect automatically. For example, host,manage and service our data, distribute emails, research, and analysis, advertising, analytics, managebrand and promotions as well as administering certain features.

  1. How do we handle your data?

6.1. Encryption & Security. We provide industry-standard physical, electronic, andprocedural safeguards to protect personal data we process and maintain. For example, we take reasonableoperational and technical measures to limit access to your data. For example, data which we receive isavailableonly to authorized employees and contractors. Also, we use encryption and other safeguards to make sure yourdata is safe. Such measures are reasonably designed to help protect your personal data from loss, unauthorizedaccess, disclosure, alteration or destruction.

Despite our efforts, no website, mobile application, database or system is completely secure or “hackerproof.” As a result, we cannot guarantee or warrant the security of any information you transmit on orthrough the Website and you do so at your own risk. You can help keep your data safe by taking reasonablestepsto protect your personal data against unauthorized disclosure or misuse. If you have a reason to believe thatyour interaction with our Website and/or Service is no longer secure, please immediately notify us bycontactingus in writing at .

6.2. Retention of your personal data. We retain your personal data for as long as necessarytofulfill the purposes described in this Policy unless otherwise required by law. However, we may keep some ofyour personal data for as long as reasonably necessary for our legitimate business interests, including frauddetection and prevention and to comply with our legal obligations including tax, legal reporting, and auditingobligations.

6.3. Third-parties. We may allow third parties to provide contextual and other advertising,and to provide analytical services related to the work of the Website and/or the Service. Such parties may usedifferent identifiers to collect information about the usage of the program, including your IP address, MACaddress, device identifiers, software and hardware, time zone and information about the usage of Website andServices. This information may be used by us and others, among other things, to determine the popularity ofcertain content, to provide contextual and other advertising, and for a better understanding of youractivitieson the Website.

  1. How do we treat minors?
    We do not and will not knowingly collect personal datadirectly from any child under 16. We may process data of a child under 16 only upon a parent or guardian’srequest and only after the verification of parent/guardian identity and authority to represent a child.However, if you are a parent or guardian and are concerned about the personal data of your child, pleasecontact .
  2. How can you manage your personal data? 

In case you provide us with your personal data you may use your powers and exercise any of the rightsdescribedin this section. If you have any additional questions you can always send an email to and we will do our best to help you. 

8.1. Access. You can request an explanation of the personal data we process about you.Also, you can request a copy of your personal data undergoing processing. 

8.2. Rectification. You can rectify/correct any inaccurate data about you.

8.3. Data portability. You have a right to receive the personal data concerning you,which you provided to us. You can make a request to transmit this data directly to another datacontrollerin a structured, commonly used and machine-readable format. We will transmit your data directly toanothercontroller in cases where it is technically feasible.

8.4. Erasure. You have a right to be forgotten which means that we will delete allpersonal data that you have provided to us. Note, we may retain certain information as required by lawandfor legitimate business purposes permitted by law. 

8.5. Restrict processing. You can request us to temporarily or permanently stopprocessing all or some of your personal data.

8.6. Object processing. You can, at any time, object to the processing of yourpersonaldata on grounds relating to your particular situation. You have the right to object your personal databeing processed for direct marketing purposes.

8.7. Right to lodge complaints. You have the right to lodge complaints in relation tothe data processing activities carried out by us to the competent data protection authorities. 

8.8. Not to be subject to automated decision-making. You have a right to not besubjectto a decision based solely on automated decision making, including profiling, where the decision wouldhave a legal effect on you or produce a similarly significant effect.

  1. Do we transfer your data? 

Due to the international nature of Bookimed in the course of our operations, we may need to process your dataoutside of the country in which you reside. In such a case, we will use appropriate safeguards (for example,contractual data protection clauses), to ensure that your personal information will remain protected inaccordancewith this Privacy Policy. 

  1. How do we update this policy? 

Applicable law and our practices change over time. If we decide to update our Privacy Policy, we will postthechanges on our Website. If we materially change the way in which we process your personal data, we willprovideyou with prior notice, or where legally required, request your consent prior to implementing such changes. Westrongly encourage you to read our Privacy Policy and keep yourself informed of our practices.

Still have questions? Write us