Zvonimir • Immunotherapy Croatia May 15, 2025
Her level of empathy was touching
My request was for a specific treatment for my condition, which I believe was triggered by COVID or vaccine-related complications. The treatment itself is relatively new and not widely available; however, the doctor Faturanız Hazırdır was open to considering my request, which was a decisive factor in choosing this hospital. Her level of empathy was touching.
When I arrived, I received outstanding support from Aliser Durdiyev, who coordinated the entire process — from reception and medication procurement to scheduling the treatment.
None of this would have been possible without Hanna Karvatska, who connected all of us who has deep personal and professional connection with people here, and I’m deeply grateful to her, Alisar, and the doctor for their support and professionalism. And special thanks for the empathy from all three people, the teamwork they created to get me what we all believe could be the best treatment.
Open mind approach, willingness to solve the problem, empathy of the team
the medical staff are doing an excellent job. However, I was surprised to find that smoking is permitted on the only available open terrace for patients. It would be beneficial to have a designated smoke-free outdoor area for non-smokers.
About Bookimed service
Hanna is a remarkable individual with a big heart, dedicated to connecting patients with top-tier doctors and medical professionals across various countries. Her extensive network ensures that every partner and connection goes the extra mile to meet patient needs without hesitation.
Aliser is a young but already experienced medical advisor. I was positevley surprised with approach. One of the most critical aspects of arranging medical treatment abroad is navigating logistics in an unfamiliar country. This is where Aliser's proactive approach truly stands out. His exceptional energy, personal connections, and unwavering curiosity to find the best solutions were decisive factors in my positive experience.
Together, Hanna and Alisar helped to oerganise care and coordination, making the complex process of international medical treatment seamless and patient-focused.